Country Selector Icon

Always Discreet money back guarantee

Money Back Guarantee in Just 3 Steps

To receive a prepaid card, follow these three simple steps:


Gather your purchased product, its UPC code and dated receipt


Include the following information:

  • Your full name
  • Address
  • Date of birth
  • Reason for dissatisfaction


Mail to appropriate address:

United States
Always Discreet US MBG Dept. 43462 PO Box 6132 Douglas, AZ 85655-6132

Always Discreet CA MBG Dept. 43463 250-INT006 Pickering ON L1V2R4

Be mindful that:

  • Offer valid within 60 days of product purchase. Request must be postmarked
    within 60 days of purchase.
  • Limit one refund per name, household and/or address.
  • You must be 18 years of age or age of majority or older.
  • It may take 6-8 weeks to receive your prepaid card.
  • If the UPC and original dated receipt are not included in your refund
    request, you will unfortunately not be eligible for a refund on the
    Always Discreet product purchased.
  • Reproduction, alteration, sale, trade, or purchase of proof of purchase is prohibited.
  • Proof of purchase must be obtained from an Always Discreet product you have purchased yourself.
  • Unfortunately, we are unable to accept incomplete submissions and
    are not liable for lost, late, or undelivered submissions for the Always
    Discreet Money Back Guarantee offer.
  • The use of multiple addresses or PO boxes to obtain additional refunds is fraudulent and may result in prosecution.Multiple submissions will not be acknowledged or returned.
  • Prepaid cards can be used where Visa® cards are accepted, however they are not redeemable as cash, nor are they usable at ATMs or gas pumps. Your prepaid card will expire six months from the date of issue. Terms of prepaid card apply. Cards are issued by Citibank, N.A. pursuant to a license from Visa USA Inc. and managed by Citi Prepaid Services.
  • Refund excludes any incidental or consequential damages, negligence, strict liability or any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific legal rights and you may also have additional rights, which vary from state to state.
  • Trust is a cornerstone of our corporate mission, and the success of our business depends on it. P&G is committed to maintaining your trust by protecting personal information we collect about you, our consumers. For full details of our privacy statement go to:


For any questions regarding the Always Discreet Money Back Guarantee offer.
Please contact us at 1-855-317-4195.